Delivery is calculated by the weight and size of the item, plus the insurance needed to cover the value of your order. We ship at reasonable rates worldwide, but these rates are subject to the courier's price lists at the time of shipping.

We use a variety of delivery companies to deliver. Samples and small parcels are sent by post, and larger orders by courier using a fully trackable service.

Most of our fabrics and wallpapers are printed to order, and we will give you an estimated lead time when you order. Lead times are estimates and are not guaranteed.

Where an item is in stock, we aim to dispatch within 3–5 working days of receiving payment. Please allow up to 5 working days for delivery in the UK, and up to 10 days for international delivery. If you need your items sooner please contact us and we will try to help.

If an item is out of stock we will inform you and let you know when it will be available.

International customers act as importer and are responsible for any import duties, taxes or customs charges.

Please note: we have calculated our shipping based on current delivery rates. However, on occasion, there may be discrepancies. If this happens we will either refund or invoice for the difference.

Please check every order against your sample or cutting for approval within 7 days of delivery, and before it is cut, altered and/or hung.

Please make sure your fabricator, upholsterer or installer carries out this check before starting work.

If you have any concerns, please contact us in writing within 7 days of delivery with your order number and photographs taken in natural daylight. If we ask you to return goods as part of a claim, the return delivery cost is yours, and we will refund it if the claim is accepted.

All goods are dispatched suitably packaged for transit. Please inspect the packaging and the goods on delivery.

If anything is damaged, please sign for it as damaged and contact info@imogenheath.com within 24 hours of delivery, with photographs of the damage and the packaging. We need this to open a claim with thE courier, and cannot do so outside their time limits.

We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

FABRICS & WALLPAPER

All sales are final. Our fabrics and wallpapers are cut and printed specifically for your order, so we do not accept returns or exchanges.

No claim, refund or replacement can be made once fabric or wallpaper has been cut, altered and/or hung.

Where we accept a claim, we will replace the goods. We do not cover making up, upholstery, treatment, decorator or installation costs.

For details on colour, batches and the natural character of our fabrics, please see our Terms & Conditions.

VELVET ORDERS

The velvets we stock are manufactured in the UK and will be dispatched in either a coffin box, with the velvet suspended within the box, or for smaller velvet orders, delivered rolled in paper, cardboard and a protective plastic wrapping.

Velvet deliveries must not be stored upright and must be laid horizontal at all times.

Once you receive your delivery, you must unpackage and check your order immediately. The surface of velvet is such that any pressure may crush the nap, so your order needs to be opened and the surface of the velvet allowed to breathe to help the nap return to normal.

Upon receipt of your velvet delivery, please check the condition of the box or packaging. If damaged, or you believe that the contents may be damaged due to transit, please contact us within 24 hours of the delivery with photos of the damage.

We cannot accept claims after this period. Please note that we must ensure this process is followed as we cannot open a claim with the courier if we are not informed within the allotted time frames and with evidence of the damage.

CUSHIONS & DECORATIVE ITEMS

Our cushions and other soft furnishing items are made to order, and we do not accept returns or exchanges.

We would encourage you to order samples before ordering to ensure that you are committed to your purchase.

If a made to order item arrives damaged or faulty, please follow the steps under ‘Checking Your Order’ above and we will replace it.

SAMPLES & STOCK ITEMS BOUGHT THROUGH OUR WESBITE

If you are a private customer and buy samples or other stock items through our website, you may cancel within 14 days of delivery by emailing info@imogenheath.com with your order number.

DELIVERY OF RETURNED GOODS

Returned goods must be delivered to us unused, in original packaging and in the condition they were received.

Return delivery costs are the responsibility of the buyer, unless the item is faulty.

We cannot be held responsible for items damaged or lost in return delivery, so we recommend an insured and trackable service. Please enclose your name, address and telephone number or email so we can process it more quickly, and allow one week from when we receive your return for it to be processed.

Return address: Imogen Heath Interiors, 253 Ditchling Road, Brighton, BN1 6JD

International returns: you will be responsible for return shipping and for any taxes and duties incurred.

If the item returned meets this policy, you will be refunded to the original payment method, less the original shipping cost.

If you return a faulty item, your return shipping cost will be refunded once we have received the goods.