FREQUENTLY ASKED QUESTIONS

 

What are your fabrics suitable for?

Our printed cottons and linens are suitable for use in all areas of your home. Some of the fabrics may also be used in commercial interiors, for more information please get in touch, or refer to the descriptions for each item on the website.

 

Are your fabrics made in the UK?

Yes all of our products are designed and made in the UK.

 

How are your products designed and manufactured?

All fabrics and products are designed and developed in house by our designer Imogen Heath.

Our fabrics are printed using the latest print technologies to the finest quality. Our cushions are all made to order by hand in the UK, and our trays are made in Sweden. 

 

What is the nature of the fabric like?

All fabrics are made from natural fibres, for this reason it is the nature of the fabric to have irregularities within the cloth. We do our best to ensure that this is minimised, but please consider this when making your purchase. 

 

How do I clean and care for my fabric?

To preserve the longevity of your fabric we recommend that youeither dry-clean or wash fabrics using a delicate wash at 30 degrees. We recommend that you do not use fabric conditioners or bleach and use a low spin setting on your machine. Do not tumble dry the fabrics and its best to iron your fabric whilst it is damp.

Once the fabrics are made into blinds and curtains, we recommend that they are dry cleaned and not washed.

It is the nature of printed natural fabrics to fade eventually. To ensure that your fabrics last as long as they should, we recommend that upholstery fabrics should be kept out of direct sunlight, and that curtains are lined with a black out liner.

Please refer to each product description individually for the care instructions.

 

Are your fabrics flame retardant?

Whilst our core collection of linens and cottons are not made flame retardant; You can request for your fabric to be made flame retardant and we can arrange for your fabric to be coated for a small charge. 

When required we are able to produce our prints on an inherently FR cloth.

 

Can you help me make curtains, blinds or seating for my home?

Yes, we are able to offer a range of bespoke soft furnishings; bespoke seating, re-upholstery, curtains and blinds.

Prices are quotes on application, for more details please email info@imogenheath.com

 

Can I come and visit the studio?

Our studio is not open to the public however on occasion we do open our doors up for studio sample sales. To keep up to date with when these occur please sign up to our newsletter.  Trade customers can visit by appointment.

 

How can I order?

You can order our fabrics, cushions and other products online through our online shop.

Before ordering any cushions or fabrics online we recommend that you order a sample first to ensure it is what you require as the products are often made to order.

Bespoke soft furnishings, blinds & curtains are available in all fabrics, please email us for a quote. 

On our website we sell the cushion covers exclusive of the feather padding. If you require a feather pad, this can be ordered separately here. They are only available to purchase if purchased with a cushion cover. 

For international customers requiring a cushion pad, please contact us for a separate shipping quote.

 

Do you have samples of your fabrics?

We have samples available for all of our current range of fabrics. Occasionally we may be out of stock but will endeavour to send a sample to you as soon as we can.

We recommend that you order a sample before placing an order for fabric or cushions. We are fully satisfied with the representation of our colours on our website. However there may be a variation in the colour of our products shown on the website and between what colour settings you may have on your own monitor screen.

If there has been a period of time between a sample request and placing your order, we would recommend you request another sample from our current stocked fabrics as there can be small variations between batches of cloth.

 

Is there a minimum order policy?

Our minimum order for each fabric is one metre. You can order increments of half metres thereafter.

 

What payment methods are available online?

Your orders can be processed directly through our website. 

We process card payments securely through PayPal, you do not have to have a PayPal account to place an order. We do not hold any customer card details and never pass your information on to any other parties.

We accept payments via credit and debit card, Payment by cheque is not accepted. 

 

When can I expect my order?
Subject to delivery times we aim to dispatch within 5 business days of receiving your order. Delivery is normally the next working day after dispatch, but please allow up to 7 working days for delivery in the UK, and up to 10 days for International delivery. If you need your items sooner please contact us and we will try to help.

If an item is out of stock we will contact you via email immediately. Fabrics that are out of stock can take between 4 - 8 weeks to arrive..

Our soft furnishings, which include cushions, are made to order and can take up to 2-3 weeks to arrive.

 

Do you ship internationally?

We do ship internationally using a fully trackable service. Please allow up to 10 days for International delivery. If you need your items sooner please contact us and we will try to help.

 

How much will it cost to deliver my order?

Our cushions and fabrics are all delivered to the UK free of charge. We try to keep our shipping costs to the minimum for all our customers and if a customer has paid too much we will of course refund the difference.

 

What if I need to cancel my order?

If for some reason you need to cancel your order you must inform us within 24 hours.

 

Where can I find an Imogen Heath Stockist?

Details of our fabric showrooms around the world can be found on our website here.

If you would like more information on our national and international stockists please contact us by email info@imogenheath.com.

 

Can I return my Imogen Heath item for an exchange or refund?

Whilst we endeavour to ensure your order is absolutely perfect we suggest that you inspect any lengths of fabric you have ordered as soon as you receive it and before cutting as we do not accept returns on cut fabric.

Our cushions and other soft furnishing items are made to order, so we will only refund in exceptional circumstances. We would encourage you to order samples before ordering to ensure that you are committed to your purchase when ordering.

 

Returned goods must be delivered to us unused, in original packaging and in the condition they were received.

Return delivery costs are the responsibility of the buyer. 

We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable mail service. 

Please allow 1 week from when we receive your return for it to be processed.

 

Any returned items should be sent to: 

Imogen Heath Design, Studio 3, Level 4 South, New England House, New England Road, Brighton, East Sussex, BN1 4GH. 

 

Please ensure you enclose your name, address and telephone number or email with any item you return to us so we can process it more quickly.