FREQUENTLY ASKED QUESTIONS
Find answers to commonly asked questions about Imogen Heath Interiors fabrics, wallpapers, embroidery, cushions, and passementerie. Whether you’re an interior designer, trade professional, or private client, this page offers guidance on sampling, ordering, customisation, care, and delivery. All of our products are crafted in the UK and designed in-house to bring colour, pattern, and British-made quality into your interior projects.
Our full Terms & Conditions can be found here.
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Yes. Samples are available for all of our fabrics, wallpapers, and passementerie and can be ordered directly through our website or, if you are a trade customer, by emailing info@imogenheath.com.
You may also be able to source samples from one of our stockists or showrooms, depending on your region.
We always recommend ordering samples before making an order, as colour and print may vary slightly due to screen representation and the natural qualities of the cloth. Samples are provided for guidance only.
Our samples carry a design code and a substrate code on the label. Please give us both codes when you place your order, so that we can confirm your sample is current.
Wallpaper samples are provided for reference only and may not reflect the current production substrate.
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You can order by contacting us via email at info@imogenheath.com with your enquiry, product details, and quantities. Our team will review your request, process the order, and issue a pro forma invoice. Please check that it shows the correct design, code, colourway, and quantity.
Paying the pro forma confirms your order and your acceptance of our Terms & Conditions.
Orders go into production, or are dispatched if in stock, once payment is received in full.
Most of our products are made to order. If you are working to a deadline or need a quicker turnaround, please let us know. In some cases we can offer a rush service at an additional cost, depending on supplier capacity at the time of enquiry.
We do hold limited stock of select designs. In-stock orders will be dispatched as soon as payment is received, typically within 3–5 working days. We will advise you of the lead time at the point of order.
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Yes. Our minimum order is three metres. For any orders less than three metres, a cut fee may be applied.
Please note that all archive designs require a minimum order of 8 metres, unless we have stock.
We recommend reviewing product measurements and our Terms & Conditions carefully before placing your order.
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Most of our fabrics and wallpapers are printed or woven to order, and our production schedule is based on confirmed orders. We do sometimes hold small amounts of stock. If you need a lead time before placing your order, please contact us and we will be happy to advise.
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We do not sell off-cuts or seconds, and we do not go on sale. We do hold a sample sale once a year. Please sign up to our newsletter for more information.
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Once your order is confirmed and payment has been received, it will be sent to production. Lead times vary depending on the product and print schedule. Estimated production times will be shared at the point of enquiry or order confirmation. Lead times are estimates given in good faith and are not guaranteed.
As soon as your fabric is ready, we will dispatch it promptly, taking into account your location. We ship via DPD, DHL, DX, UPS or FedEx, depending on your region.
If your item is in stock, we aim to dispatch within 3–5 working days. Please note: this does not include bespoke made-to-order items such as cushions or embroidery. We will provide a tailored quote and lead time for these during your enquiry.
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You can apply for a trade account via our website. Applications are open to interior designers and professionals working within the interiors trade. Once approved, you will receive access to trade pricing and support.
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As a trade account holder, you will receive exclusive trade pricing, access to stockist samples, and priority support. You’ll also be the first to hear about new launches and exclusive previews. From time to time, we also offer additional benefits such as event invitations and limited trade-only offers for our professional community.
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Our collection is available through a network of global stockists and showrooms across the USA, Canada and Europe. If you are based outside of these regions, you can order directly with us by setting up a trade account or contacting us at info@imogenheath.com.
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Yes, we welcome enquiries from private clients and design enthusiasts. If you're not a trade professional, you can contact our team directly at info@imogenheath.com. We’re happy to assist you with pricing, sampling, and placing your order.
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Yes. We ship our collections worldwide using trusted couriers, UPS, FedEx, DHL and DX for both UK and international deliveries. Please note that international customers act as importer and are responsible for any import duties, taxes or customs charges that may apply.
For sample shipping, we ship using local postal services. Options and costs are shown at checkout, based on your delivery address.
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We try to keep the shipping costs to a minimum, but all final costs are based on weight and size. For all fabrics, wallpapers and embroidery, shipping, and duties if applicable, will be added to your invoice.
For all sample orders, shipping costs will be shown at checkout.
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Yes. For sample orders, we ship via Royal Mail and can provide tracking details once your order has been processed.
For all fabric, wallpaper and product orders, we use courier services, and tracking information will be sent to you as soon as your order has been dispatched.
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All sales are final. Our goods are cut or made specifically for your order, so we are unable to accept returns or exchanges.
Please inspect your order within 7 days of delivery, and before it is cut, altered and/or hung. Velvet should be unrolled and checked immediately on arrival. If you have any concerns, please contact us in writing within those 7 days so we can advise.
No claims can be made after fabric or wallpaper has been cut, altered and/or hung.
Where we accept a claim, we will replace the goods.
We are not able to cover making up, upholstery, treatment or installation costs.
For full details, please refer to our Terms & Conditions.
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We are passionate about celebrating British craft. All of our products are made in the UK, in collaboration with trusted mills, printers and craftspeople, and every design is created in house by Imogen and her team.
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All Imogen Heath Interiors products are designed in-house by our founder and designer, Imogen Heath. Each piece begins as a hand-painted artwork, which is carefully developed into a final design.
We produce everything in the UK, working closely with trusted mills, printers, and craftspeople to bring each collection to life.
Whether woven, printed, or embroidered, every product reflects our commitment to craft and artistry.
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Yes. We offer a bespoke service and can work with you to create custom colourways or tailored options across embroidery, cushions, fabrics and wallpapers.
All bespoke projects are subject to a design consultation and may incur a design fee, depending on the scope of the work. Please get in touch to discuss your requirements and we’ll be happy to advise.
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We produce a variety of cloth using natural fibres including linen, cotton, and linen blends. Our printed fabrics are made with the highest quality European and Irish linen, and our woven fabrics are manufactured here in the UK.
We offer our printed fabrics on a variety of base cloths, and bespoke options are available upon request. You will find the fibre content and details of the cloth on each of our website listings.
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All of our textiles are printed in the UK using a range of techniques. Every order is checked before it leaves the studio or warehouse. As with all printed textiles, our fabrics are printed in batches to a recommended commercial tolerance, so slight variation between batches is sometimes expected.
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Our fabrics are printed on natural base cloths, primarily linen, which have unique textures and surface details. You may notice subtle slubs (raised threads), small flecks, or gentle variations in weave. These are inherent to the nature of linen and a hallmark of its character and craftsmanship. When printing on natural fibres, the ink may absorb slightly differently across these features. This can result in small shifts in colour density or visual texture, which are characteristic of the cloth.
Our designs are drawn by hand, and the irregularities of a hand drawn line are part of the design.
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We do our best to highlight the natural qualities of each cloth across the product pages, and our team checks every order before it leaves the studio or warehouse. Small irregularities such as slubs or slight ink absorption differences are part of the organic, hand-finished nature of the product.
A flaw is a localised weaving or printing fault, such as a misprint, a mark unrelated to the weave, or physical damage to the fabric. Where a piece has a flaw, we will ask for your cut lengths so that we can supply your order around it.
If you’re unsure, please contact us.
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Our fabrics should be treated with care to preserve their quality and character. We recommend the
following general guidance:
• Dry clean only for printed or woven fabrics. We recommend a specialist dry cleaner using a mild
process. Even gentle dry cleaning can cause some shrinkage and fading.
• Avoid prolonged exposure to direct sunlight, which may cause fading over time. Our fabrics cannot be guaranteed against fading.
• Do not machine wash, tumble dry or bleach.
• Always use a professional upholsterer or curtain maker familiar with natural fabrics.
Care instructions can vary depending on the base cloth. Please contact us before cleaning or treating any fabric. We are happy to advise based on the specific fabric and its intended use.
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Yes, absolutely. We ask that all fabric and wallpaper is carefully inspected against your sample or cutting for approval within 7 days of delivery, and before it is cut, altered and/or hung. Velvet should be unrolled and checked immediately on arrival. If there are any concerns, please notify us in writing within 7 days of receiving your order. To help us assess an issue, please provide your order number, clear photographs in natural daylight, a close-up image of the area in question, a full shot of the section and a short video, if relevant. In some cases, we may request the fabric to be returned to us for further inspection before approving a replacement.
No claims can be made after fabric or wallpaper has been cut, altered and/or hung.
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Unfortunately, we cannot accept any returns or exchanges on fabric that has been cut, altered or made up into products, or on wallpaper that has been hung. This applies even in cases of claimed faults, so please ensure everything is checked before use. We strongly recommend ensuring that your workroom or makers are informed to check all lengths of fabric before being made up.
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We use a production standard to limit variation, but we cannot guarantee exact matches between orders.
Our fabrics and wallpapers are printed in batches to a commercial tolerance, and we cannot guarantee an exact match in colour between a sample and the goods delivered, or between one batch and another. We print with several UK mills.
We recommend ordering a current sample before placing an order.
Please avoid matching to offcuts, old samples or archived samples, as these may not reflect current production.
We retain a full width cutting from each print run as our internal reference.
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Yes, we offer a bespoke colour matching service for trade and custom projects. If your client requires a specific shade, we can work with you to develop a custom print. Please get in touch with your project details and timelines so we can confirm feasibility, lead times, and any associated costs.
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Our fabrics pass the cigarette test as supplied. To meet the relevant fire safety standards for upholstery they must be used with a suitable FR interliner or be FR treated.
We can arrange fire coating on request. Please ask us at the time of order, as treatment adds to the lead time and may require additional meterage.
Please note that treatment can alter the colour, handle and width of a fabric and may cause shrinkage, so a cutting should be treated and approved before the full order is treated. If you arrange your own treatment, it is your responsibility to ensure testing and compliance is carried out by a certified professional, and we cannot accept responsibility for any treatment that has not been arranged through us. If your project requires testing, please let us know at the time of order. We can provide the relevant print and base cloth specifications required by your testing provider.
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All of our fabrics can be treated to meet flame retardant standards, but it is the responsibility of the client source this service and to ensure testing and compliance is carried out by a certified professional. Please also note that treatment may require additional meterage to be provided to the treatment supplier, we recommend factoring this in when requesting post-treatment options. If your project requires testing, please let us know at the time of order, we can provide the relevant print and base cloth specifications required by your testing provider.
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We offer non woven wallpapers printed using water based inks. They are washable, strippable and have good lightfastness. Our wallpapers are produced on more than one substrate, and your samples should be labelled accordingly. We will tell you at the point of order which paper your design will be printed on.
All of our papers are FSC certified.
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Our wallpaper is suitable for most interior spaces and is washable. We do not recommend using it in areas exposed to direct water or constant humidity. It can be used in powder rooms or bathrooms, as long as it is in a well ventilated environment.
Our wallpapers are also suitable for commercial projects.
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Yes. Wallpaper samples can be ordered directly through our website.
Wallpaper samples are provided for reference only and may not reflect the current production substrate.
Please give us the codes on the sample label when you place your order.
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We can help, but we recommend working with a professional wallpaper installer to calculate your wallpaper requirements. All roll specifications, including width, pattern repeat, and match details, are available on our website to support your planning.
Please order enough for the whole project in one order, and we recommend at least one extra roll, as we cannot guarantee a match between batches.
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Yes. Hanging instructions are included with every roll of wallpaper. You can also find our hanging instructions here.
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Yes. If you are interested in customising a wallpaper design, please submit an enquiry to our production and design team. We will review your request and advise on feasibility, timelines, and any associated costs.
Minimum orders for design changes to wallpaper is 12 rolls.
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Yes. We offer a bespoke cushion making service in house and can create cushions to order using any of our fabrics. Please get in touch to find out more. For quotes, timelines and further details, contact us at info@imogenheath.com
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Yes. We offer a bespoke service and can work with you to create custom colourways or tailored options across embroidery, cushions, fabrics and wallpapers. All bespoke projects are subject to a design consultation and may incur a design fee, depending on the scope of the work. Please get in touch to discuss your requirements and we’ll be happy to advise.
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A cutting for approval is a small piece of fabric sent to you so that you can approve the colour before your order is dispatched. A CFA may be requested free of charge for orders over 5m / 5 yards
A CFA requested for an order of 5m / 5 yards or less, is charged at £55 / $65. If we have stock, the cutting will come from production. If not, it will come from our colour matched production standard. In the absence of a CFA, it is your responsibility to check you are happy with the fabric or wallpaper before it is cut, altered and/or hung.
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Yes, they can. Flame retardant treatments, stain protection, backing and lamination can all alter the colour, handle and width of a fabric, and may cause shrinkage. Please have a cutting treated and approved before treating your full order. We cannot accept responsibility for any treatment that has not been arranged through us.
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Please send any change or cancellation to us in writing as soon as possible. An order cannot be changed or cancelled once it has been cut from stock or put into production.
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We will supply from the same batch where we can. Where that is not possible, the additional goods will come from a different batch and may vary slightly in colour, so we recommend a cutting for approval. For wallpaper, please order enough for the whole project in one order. We will do what we can to match batches, but it cannot be guaranteed.
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Linen and other natural fibres react to moisture in the air and will shrink or relax over time, so curtains may rise or drop slightly with the seasons. Please ask your maker to allow for movement of up to 3 to 5% in length and width. This is the nature of the cloth.
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Please email info@imogenheath.com within 7 days of delivery, and before the goods are cut, altered and/or hung. Include your order number, clear photographs taken in natural daylight, and a short description of the issue. We will review it and come back to you as quickly as we can.
Damage in transit must be reported within 24 hours of delivery, with photographs of the goods and packaging. If we ask you to return goods as part of a claim, the return delivery cost is yours, and we will refund it if the claim is accepted.