deliveries & returns
We ship at reasonable rates worldwide.
We offer FREE DELIVERY on our cushion covers and fabrics to UK customers only.
Delivery is calculated by the weight and size of the item.
We use a variety of delivery companies to deliver. Small parcels are delivered first class within the UK and via Airsure for International small parcels. For large parcels delivered within the UK we use a courier service. International shipments are sent using a fully trackable service.
We aim to dispatch within 5 business days of receiving your order. For delivery please allow up to 5 working days for delivery in the UK, and up to 10 days for International delivery. If you need your items sooner please contact us and we will try to help.
If an item is out of stock we will inform you and let you know when it will be available.
Please note; We have tried to calculate our shipping as fairly as possible. However, on occasion there may be discrepancies. If this happens we will either refund or invoice for the difference.
All our items are handmade with care and we hope you love your purchase. However, if for any reason you are not completely satisfied with an item please return it to us for exchange or a full refund unused and in original condition, less any delivery charges.
Our cushions and other soft furnishing items are made to order, so we will only refund in exceptional circumstances. We would encourage you to order samples before ordering to ensure that you are committed to your purchase when ordering. Please note that cut fabric cannot be returned.
Returns must be delivered to us within 14 days of when the item(s) was received. Return delivery costs are the responsibility of the buyer.
Returned goods must be delivered to us unused, in original packaging and in the condition they were received. We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable mail service. Please allow 1 week from when we receive your return for it to be processed.
Return address; Imogen Heath Design, Studio 3, Level 4 South, New England House, New England Street, Brighton, East Sussex, BN1 4GH.